Urgency Triage Tool

Describe the issue. Answer three questions. Get the right response level.

Describe the maintenance issue

Be specific - location, what's wrong, when you noticed it.

THE THREE RESPONSE LEVELS

Small Issue

Log and plan. Handle at the next maintenance window.

Operational Issue

Fix within 24 hours. Assign before end of shift.

Guest-Impact Issue

Stop everything. Fix now. Guest experience cannot wait.

ISSUE BEING ASSESSED

ISSUE ASSESSED

RESPONSE LEVEL

WHAT TO DO NOW

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Remember to log this issue

If it is not written down, it does not exist. Use your Maintenance Log to record it.

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